FAQS

About Orenda Crystal

What materials are used in Orenda Crystal jewelry?

Our jewelry is crafted from high-quality natural crystals, gemstones, and premium metals like sterling silver and gold plating.

Are all Orenda Crystal pieces handmade?

Yes, each piece is meticulously handcrafted by skilled artisans, ensuring attention to detail and quality.

Does Orenda Crystal offer a warranty on its products?

Due to the natural formation of crystals, their internal structure may change over time. As a result, we do not offer warranties for crystal products. Each piece is unique and may experience slight variations as part of its natural aging process.

How are Orenda Crystal items packaged?

Each piece comes in eco-friendly, recycled packaging. At this time, we do not offer gift wrapping or gift options in our store. We appreciate your understanding and are always looking for ways to enhance our services in the future.

Is there a guide for caring for Orenda Crystal pieces?

Yes, we provide a detailed care guide with each purchase, and you can also find it on our website under the "Care Guide" section.

Order & Delivery

How can I track my order status?

After your order is shipped, you’ll receive a tracking number via email. Use this number on our website’s tracking page to monitor your order's progress.

I'm having trouble placing an order. What should I do?

Ensure a stable internet connection and try using another browser or device. If issues persist, contact us at official@orendacrystal.com.

What payment methods are accepted for Orenda Crystal purchases?

We accept major credit cards, PayPal, and other secure payment methods. International payment options are also supported.

Can I cancel or change my order after it has been dispatched?

Once dispatched, we cannot guarantee changes or cancellations. If you need assistance, contact us as soon as possible.

Are taxes and duties included in the listed prices?

Taxes are included in the listed prices, but international orders may be subject to duties depending on your country's regulations.

What are the expected delivery times?

Delivery times vary by location:
United Kingdom: 4 - 8 business days
United States: 5 - 9 business days
Canada: 7 - 12 business days

Returns & Exchanges

What is Orenda Crystal's return policy?

We accept returns within 30 days of purchase, provided the items are in original condition. Earrings are non-returnable due to hygiene reasons.

Can I exchange an item if it doesn't fit or if I change my mind?

Yes, exchanges are available within 30 days of receiving your order. Please contact us to arrange the exchange.

How do I initiate a return or exchange?

Contact us at official@orendacrystal.com with your order number and the reason for the return or exchange. We will guide you through the process.

Promo & Coupons

How can I get my first order discount?

Sign up for our newsletter, and you’ll receive a discount code for your first purchase. Enter the code at checkout to enjoy your savings.

How can I unsubscribe from the mailing list if I no longer wish to receive emails?

To unsubscribe, click the "Unsubscribe" link at the bottom of any of our emails or contact us at official@orendacrystal.com for assistance.